✉️ CONTACT US
We're here to help. Send us an email and we'll respond within 24–48 hours.
CONTACT CATEGORIES
When contacting us, please use the appropriate subject line to help us route your message quickly. Here are the types of requests we handle:
Game Removal
Request removal of a game from our platform. Include the game name, URL, and proof of ownership or authorization.
GAME REMOVAL REQUESTProxy Removal
Request removal of a proxy service listing or report a proxy-related issue or security concern.
PROXY REMOVAL REQUESTDMCA / Copyright
Submit a DMCA copyright infringement notice or counter-notification. See our DMCA Notice page for full requirements.
DMCA COPYRIGHT NOTICEBug Reports
Report technical issues, broken games, non-functional proxies, or site errors. Include browser/OS info and steps to reproduce.
BUG REPORTAbuse Reports
Report harmful content, policy violations, illegal activity, or other abuse on the platform. All reports are confidential.
ABUSE REPORTGeneral Inquiries
General questions, feedback, suggestions, partnership inquiries, or anything else not covered above.
GENERAL INQUIRYWHAT TO INCLUDE IN YOUR MESSAGE
To help us respond to your inquiry as quickly as possible, please include the following information where relevant:
- Clear Subject Line: Use one of the subject lines listed above
- Specific Details: Game or proxy name, URL, or page where the issue occurs
- Description: Clear description of the issue, request, or inquiry
- Evidence: Screenshots, links, or other supporting documentation (if applicable)
- Contact Info: Your name and reply email address
- Urgency: Let us know if the matter is time-sensitive
For legal requests (DMCA, game removal), please also include proof of identity or authorization to make the request.
RESPONSE TIME POLICY
🚨 Urgent Matters: Safety risks and active harm are prioritized
⚖️ Legal Requests: DMCA and game removal requests are treated as priority
We respond to all legitimate requests within 24–48 hours. During peak periods or for complex requests, it may take slightly longer, but we always acknowledge receipt of your message within the standard timeframe.
If you haven't heard from us within 48 hours, please check your spam folder and resend your email if needed.
PRIVACY OF COMMUNICATIONS
We take the privacy of your communications seriously:
- All communications are treated as confidential to the extent possible
- Abuse reports and security reports are kept strictly confidential
- Your contact information will only be used to respond to your inquiry
- We do not share your contact details with third parties except where required by law
- Email communications are stored securely and for the minimum time necessary
For more information on how we handle your data, please review our Privacy Policy.
MAILING ADDRESS & JURISDICTION
⚖️ Governing Law: State of Delaware, USA
📋 Business: Avuix© Games
Avuix© Games operates under the laws of the State of Delaware, USA. For dispute resolution, please refer to the binding arbitration clause in our Terms of Service.